Shipping Policy

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This policy outlines our shipping procedures, delivery times, and shipping costs for display case orders.

Shipping Areas

We currently ship display cases throughout the United States, including Alaska and Hawaii. International shipping may be available for select orders. Please contact us to discuss international shipping options and costs.

Processing Time

Standard display cases typically ship within 5-7 business days after order confirmation and payment processing. Custom-made display cases require additional production time, typically 2-4 weeks from order confirmation, depending on complexity and current workload. You will receive an estimated shipping date when you place your order.

Shipping Methods

We use reputable shipping carriers including UPS, FedEx, and USPS for domestic shipments. The shipping method selected depends on package size, weight, destination, and your preferences. We will provide tracking information once your order ships.

Shipping Costs

Shipping costs are calculated based on package dimensions, weight, destination, and selected shipping method. Shipping costs will be provided during checkout before you complete your order. For custom orders, shipping costs may be calculated after production is complete and final dimensions are determined.

Delivery Times

Standard delivery times vary by destination: Continental United States 3-7 business days; Alaska and Hawaii 7-14 business days; International 10-21 business days when available. Delivery times are estimates and may be affected by weather, carrier delays, or other factors beyond our control.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this tracking number to monitor your shipment on the carrier's website. If you have questions about your shipment, please contact us with your order number.

Packaging

We carefully package all display cases to ensure safe delivery. Items are wrapped in protective materials and placed in sturdy boxes. Glass components are particularly well-protected with bubble wrap and padding.

Delivery Issues

If your order arrives damaged, please contact us as soon as possible with photos of the damage and packaging. We will work with you to resolve the issue. If your order is lost in transit, contact us; we will investigate with the shipping carrier and work to resolve the issue.

Local Pickup

Local customers may arrange to pick up orders at our showroom at 7 Purcell Ct, Moonachie, NJ 07074. Please contact us in advance. Pickup hours are Monday through Friday, 9 AM to 5 PM.

Contact Information

For questions about shipping or delivery, please use our contact page or reach us at 7 Purcell Ct, Moonachie, NJ 07074, phone +1 201 935 2929, email icebor@securestore.world.