Payment Policy
Last updated: .
This policy outlines accepted payment methods, payment terms, and security measures for display case orders.
Accepted Payment Methods
We accept the following payment methods:
- Credit Cards: Visa, Mastercard, American Express, and Discover
- Debit Cards: Debit cards with Visa or Mastercard logos
- Bank Transfers: Wire transfers and ACH transfers (for larger orders)
- Checks: Personal checks and business checks (must clear before order processing)
- PayPal: Available for online orders (when applicable)
Payment Processing
For standard orders, payment is typically required at the time of order placement. Payment processing times vary by method:
- Credit and debit cards: Processed promptly after order placement
- Bank transfers: May take 2-5 business days to clear
- Checks: Must clear before order processing begins (typically 5-7 business days)
Custom Order Payment Terms
For custom-made display cases, payment terms may vary:
- A deposit may be required to begin production (typically 50% of the total order value)
- The remaining balance is due upon completion and before shipment
- Alternative payment arrangements may be discussed for large orders
Specific payment terms for custom orders will be communicated and agreed upon before production begins.
Payment Security
We take payment security seriously. All online payments are processed through secure, encrypted payment gateways that comply with Payment Card Industry Data Security Standard (PCI DSS) requirements. We do not store full credit card numbers on our servers.
When making payments over the phone or in person, we follow secure procedures to protect your payment information. Never share your full credit card information via email or unsecured channels.
Currency
All prices are listed in United States Dollars (USD). For international orders, payment will be converted to USD at the current exchange rate at the time of payment processing.
Sales Tax
Sales tax is applied to orders shipped within New Jersey based on applicable state and local tax rates. Tax-exempt organizations may provide appropriate documentation to avoid sales tax. For orders shipped outside New Jersey, customers are responsible for any applicable taxes, duties, or fees imposed by their local jurisdiction.
Payment Disputes and Refunds
If you have concerns about a charge or need to dispute a payment, please contact us. Refunds are processed according to our Return Policy. Refunds will be issued to the original payment method used for the purchase.
Refund processing times vary by payment method:
- Credit and debit cards: 5-10 business days
- Bank transfers: 3-5 business days
- Checks: 10-14 business days
Failed Payments
If a payment fails or is declined, we will notify you and provide instructions for resolving the issue. Common reasons for payment failures include:
- Insufficient funds
- Incorrect card information
- Card expiration
- Bank security holds
We will hold your order while you resolve payment issues. If payment is not resolved within a reasonable timeframe, your order may be cancelled. We will notify you of any pending cancellation.
Price Changes
Prices are subject to change without notice. However, once you have placed an order and payment has been processed, the price is locked in for that order. We reserve the right to correct pricing errors, and if an error is discovered after payment, we will contact you to resolve the issue.
Payment Plans
For large orders or custom projects, we may offer payment plans or installment options. These arrangements must be discussed and agreed upon in advance. Payment plans are subject to approval and may require additional documentation.
Contact Information
For questions about payment methods, payment terms, or to discuss payment arrangements, please use our contact page or reach us at:
7 Purcell Ct, Moonachie, NJ 07074, United States
Phone: +1 201 935 2929
Email: icebor@securestore.world